If you have problems or not sure if it the correct HID-compliant Device, just look under the Driver Details and hit the drop down box to scroll through all those different labels until it clearly says "Touchscreen" under "Bus Reported Device Description"Īs the sounding of my post can be taken as a bit on the rude/sarcastic/completely irritated side, it is intended to hopefully save other consumers from being forced to troubleshoot their own problems without resetting their entire computer's OS wasting countless hours of downloading and restarting computer. THE SOLUTION: Device Manager - Universal Serial Bus Controllers - Generic USB Hub Properties -( Under POWER tab: the one that has "HID-compliant Device 100mA" attached) Power Management - UNCHECK-"Allow computer to turn off this device to save power" Think about it, if you are not using the touchscreen and keeping it active, in this energy efficient world and age, a system would turn off unnecessary devices!! I went round and round with Dell Tech Support and all they managed to do was update drivers that didn't need it and one young lady actually downloaded the wrong device thinking the touch screen is a part of Dell Touchpad, aka MOUSE!!! REALLY!!!
Meaning the computer does not know if a device is being used until it actually is. The Touchscreen driver is a HID USB Input device. This is the problem with most Tech Support teams.they look too deeply into the problem and not at its face value. Hopefully this will restore your HID touchscreen.Originally I posted in a different forum, just trying to reach out to those in need as I once was.: When you get to browse my computer, you'll have the option to "let me choose" and then you select "usb input device" instead of "touchscreen controller."
Right click on the listing and select Update driver. This should find and install the driver software for your TouchscreenĬheck Mice and Other Pointing Devices in Device Manager and see if there is a listing for a USB touchscreen controller. If there is a yellow exclamation mark next to the entry, right click on it and select the Update Driver Software and follow the prompt Search Automatically for Updated Driver Software. (the picture above is just to show where it is, if it is disabled, enable will show as an option not disable as is shown in the example)
If there is a red cross next to the entry, right click on it and select the enable option. Scroll down to HID - Compliant Touch Screen. Scroll down to Human Interface Devices (HID) and expand tree by clicking on arrow head to the left of HID. (click on image to enlarge for better viewing)
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